Privacy policy
1. Introduction
Jengo (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, accessible at jengolive.com (the “Platform”), in accordance with the European General Data Protection Regulation (EU) 2016/679 (“GDPR”).
By using the Platform, you consent to the practices described in this Privacy Policy.
2. Data Controller
Data Controller:
Jengo di Dello Iacono Luca (VAT No. 04904540616), hereinafter "Jengo"
Email: hello@jengolive.com
Website: jengolive.com
3. Information We Collect
We collect personal data when you:
- register an account on the Platform
- make an online purchase
- select products for in-venue payment
- participate in promotions, contests, or cashback programs
- subscribe to newsletters or contact support
Types of personal data collected may include:
- Name, email address, phone number
- Billing and shipping address (for online purchases)
- Transaction and order details
- Preferences, selected products, and loyalty information
- IP address, browser type, cookies, and device information
4. How We Use Your Information
We use your personal data for purposes including:
- Providing and improving our services
- processing online purchases and in-venue selections
- managing orders, rimborsi (refunds), and cashback
- optimizing user experience and Platform functionality
- Marketing and communications
- sending newsletters, updates, promotions, and company news
- only if you have opted in
- Legal obligations and security
- complying with tax, accounting, and legal requirements
- detecting and preventing fraud or unauthorized access
5. Legal Basis for Processing
We process your personal data based on:
- Consent – for marketing communications or optional services
- Contractual necessity – to complete online purchases or in-venue selections
- Legal obligations – to comply with laws and regulations
- Legitimate interests – for fraud prevention, security, and improving services
6. Sharing Your Information
We do not sell or trade your personal information. We may share data with:
- Trusted third-party service providers assisting with:
- payment processing
- IT infrastructure and analytics
- customer support
All third parties are required to keep your data confidential and use it only to provide services to Jengo.
We may also disclose data when required by law or to protect rights, property, or safety.
7. Cookies and Tracking
We use cookies and similar technologies to:
- remember user preferences and selections
- facilitate product selection and checkout
- analyze Platform usage and improve services
- deliver relevant advertisements
You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.
8. Data Retention
We retain your personal data only as long as necessary for:
- fulfilling transactions and managing selections
- complying with legal obligations
- providing support and maintaining records
After these purposes are complete, we securely delete or anonymize your data.
9. Your Rights (GDPR)
You have the following rights regarding your personal data:
- Access – request a copy of your data
- Rectification – correct inaccurate or incomplete data
- Erasure – request deletion of your data, subject to legal obligations
- Restriction – limit processing in specific cases
- Data portability – receive your data in a structured, machine-readable format
- Objection – object to processing based on legitimate interests
- Withdraw consent – for marketing communications
To exercise your rights, contact: [insert support email]. We will respond within the timeframes required by law.
10. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:
- SSL encryption for online transactions
- secure storage and access restrictions
- monitoring and internal procedures for breach prevention
11. International Transfers
If your data is processed outside the European Economic Area (EEA), Jengo ensures that appropriate safeguards are in place to protect your data in compliance with GDPR.
12. Children’s Privacy
The Platform is not directed to children under 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be published on the Platform with the “Last Updated” date.
14. Contact Us
For questions or concerns about your personal data or this Privacy Policy:
Email: hello@jengolive.com Website: jengolive.com
Last updated: 24/03/2026